Dubai free zone profile
Dubai Outsource City
Built for BPO, contact centres and shared services at scale. Located in Academic City corridor.
From
AED 15,000
Setup
1 to 3 weeks
Ownership
100% foreign
Visas
High allocations, matched to headcount-heavy operations
About DOC
Dubai Outsource City exists for operations that measure offices in hundreds of seats. Contact centres, BPO providers and the shared service centres of multinationals run from floor plates engineered for density, redundancy and 24-hour shifts.
The zone's visa framework accommodates the headcounts these operations carry, and the building stock provides the power, cooling and connectivity that a 500-agent floor demands. Global outsourcers and in-house captive centres both operate here.
For a company centralising Middle East back-office work, DOC offers the practical infrastructure without the price of a client-facing address it does not need.
Licence types at DOC
- Service licence. BPO, contact centre and back-office services.
- IT services licence. Data management, support and technology operations.
Offices and facilities
- Fitted contact centre floors
- Offices
- Build-to-suit floor plates
What DOC costs
Indicative first-year cost for an office-based licence. Large floor plates quoted by requirement. Budget from AED 15,000 for the first year, then add visa allocations, medicals and Emirates ID per person, and workspace if you upgrade beyond the entry package. Renewals typically come in below year-one totals. Our costs page breaks down every line item, and your written quote fixes the numbers before you pay.
Questions
DOC questions, answered
What headcount justifies Dubai Outsource City?
Operations planning tens of seats and up. A five-person support team can sit in any budget zone; DOC's economics work when density, shifts and visa volume enter the equation.
Can we run 24-hour shifts?
Yes, the district is built for round-the-clock operations, with building services and access designed accordingly.
Do clients care about a DOC address?
Buyers of outsourcing services read it as sector-standard. It signals operational seriousness in the same way a DIFC address signals finance.
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